Privacy policy
I. General information
The privacy of your personal data is one of the main concerns ofLAVINIA & PETRICĂ TRANS S.R.L., as a data operator. This document is intended to inform you about the processing of your personal data, in the context of using the websitehttps://www.petricatractariauto.ro/.
II. Categories of personal data processed
II.1. If you are a customer of the Site
The website owner will process your personal data, such as name and surname, telephone, e-mail address, billing address, delivery address, data related to how you use the Website, for example your behavior/preferences/habits within the website owner, as well as any other categories of data that you provide directly in the context of creating a user account, in the context of placing an order through the website or in any other way that results from the use of the Site.
If you use your Facebook or Google account to create a user account on the Site, the website owner will process the following public profile data displayed by the respective applications: username, email address.
If you choose to create your user account only before completing the order of a product available on the Site, your email address will be requested and an account will be created automatically. If you do not complete the order, the e-mail address and other data provided will not be stored by the website owner, and the created account will be deleted automatically.
II.2. If you are a visitor to the Site
The website owner will process your personal data that you provide directly in the context of using the Website, such as the data that you provide in the contact/questions/complaints section, to the extent that you contact us in this way.
III. Purposes and grounds of processing
III.1. If you are a customer of the Site
The owner of the website processes your personal data as follows:
For the performance of the contractual relationship
For carrying out the contractual relationship between you and the owner of the website, respectively for taking over, validating, sending and invoicing the order placed on the Site, informing you about the status of the order, organizing the return of ordered products, etc.
Legal basis:The processing of your data for this purpose is based on the contract concluded between you and the owner of the website. The provision of your personal data is necessary for the execution of this contract. Refusal to provide data may result in the impossibility of carrying out contractual relations between you and the owner of the website.
To fulfill legal obligations
To fulfill the legal obligations incumbent on the owner of the website in the context of the services provided through the Site, including obligations in fiscal matters, as well as in matters of archiving.
Legal basis:The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. The refusal to provide data may result in the inability of the website owner to comply with his legal obligations and, therefore, the inability to offer you services through the Website.
For marketing activities
For the transmission, by means of remote communication means (e-mail, SMS), of commercial communications regarding the products and services offered by the website owner through the Site.
Legal basis:The processing of your data for this purpose is based on your consent, if you choose to provide it.
You can express your consent to the processing of data for this purpose by checking the appropriate box at the time of account creation or, after account creation, in the "My account information" section. To unsubscribe from receiving such commercial communications you can use the option at the end of each e-mail/SMS containing commercial communications. Additionally, you can unsubscribe by going to the "My Account Information" section.
Providing your data for this purpose is voluntary. The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.
For analysis and reporting
For the purpose of carrying out various analyses, reports on the way the Website operates, creating profiles of consumer preferences, mainly in order to improve the experience offered on the Website.
Legal basis:The processing of your data for this purpose is based on the website owner's legitimate interest in permanently improving the customer experience on the Site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will have no negative consequences for you.
III.2. If you are a visitor to the Site
The owner of the website processes your personal data as follows:
For marketing activities
For the transmission, by means of remote communication means (e-mail, SMS), of commercial communications regarding the products and services offered by the website owner through the Site.
Legal basis:The processing of your data for this purpose is based on your consent, if you choose to provide it.
You can express your consent to the processing of data for this purpose by filling in and checking the appropriate box in the form for subscribing to the newsletter available on the Site. To unsubscribe from receiving such commercial communications you can use the option at the end of each e-mail/SMS containing commercial communications.
Providing your data for this purpose is voluntary. The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.
Handling complaints and inquiries
To resolve complaints and complaints and to monitor traffic and improve your experience on the Site.
Legal basis:The processing of your data for this purpose is based on the legitimate interest of the website owner to ensure the correct functioning of the Website, as well as to permanently improve the experience of Website visitors, including by solving various comments, questions or complaints.
Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will have no negative consequences for you.
IV. The duration for which we process your data
As a principle, the owner of the website will process your personal data as much as is necessary to achieve the processing purposes mentioned above.
If you are a customer, we will process your data for the entire duration of the contractual relationship and thereafter, according to the legal obligations that fall to the website owner (for example, in the case of supporting financial-accounting documents for which the legal retention period is 10 years from the end of the financial year during which they were drawn up).
In the situation where you are a customer and you exercise the option to delete your user account, by pressing the "Delete account" button in the "My account information" section, the owner of the website will interpret this action as your option to unsubscribe from receiving commercial communications by which we keep you informed about the products and services offered through the website. Accordingly, if you choose to delete your user account, we will no longer send you such emails and/or SMS. However, we would like to inform you that deleting your account will not automatically delete your personal data. If you want your personal data to stop being processed or if you want the data to be deleted, you can exercise the rights detailed in point VII below. If you request to delete the account, but there is at least one active order on that account, the request to delete the account can only be registered after the products have been delivered and the last active order has been completed.
If you withdraw your consent for data processing for marketing purposes, the website owner will stop processing your personal data for this purpose, without affecting the processing carried out by the website owner based on the consent expressed by you before its withdrawal.
V. Disclosure of personal data
In order to fulfill the processing purposes, the website owner may disclose your data to partners, to third parties or entities that support the website owner in carrying out the activity through the Website (for example, courier companies, IT service providers) or to central/local public authorities, in the following examples listed:
- for the administration of the Site;
- in the situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by the owner of the website through the Site;
- to maintain, customize and improve the Site and the services provided through it;
- to perform data analysis, testing and research, monitor usage and activity trends, develop security features and authenticate users;
- for the transmission of commercial marketing communications, under the conditions and limits provided by law;
- when the disclosure of personal data is provided by law, etc.
VI. Transfer of personal data
The personal data provided to the website owner can be transferred outside of Romania, but only to European Union states.
VII. Your rights
Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:
The right to information
The right to receive details of the processing activities carried out by the website owner, as described in this document.
Right of access to data
The right to obtain confirmation from the owner of the website regarding the processing of personal data, as well as details regarding the processing activities, such as the manner in which the data are processed, the purpose for which the processing is done, the recipients or categories of recipients of the data, etc.
The right to rectification
The right to obtain the correction, without justified delay, by the owner of the website of inaccurate/unjustified personal data, as well as the completion of incomplete data. The rectification/completion will be communicated to each recipient to whom the data have been transmitted, unless this proves impossible or involves disproportionate efforts.
The right to data deletion
The right to data deletion, without undue delay ("the right to be forgotten"), if one of the following reasons applies:
- they are no longer necessary to fulfill the purposes for which they were collected or processed;
- consent is withdrawn and there is no other legal basis for processing;
- the data subject objects to the processing and there are no overriding legitimate reasons;
- personal data were processed illegally;
- personal data must be deleted to comply with a legal obligation;
- personal data were collected in connection with the provision of information society services, according to Union law or internal law under which the operator is subject.
It is possible that, following the data deletion request, the website owner will anonymize these data (thus depriving them of their personal character) and continue, under these conditions, the processing for statistical purposes.
The right to restriction of processing
The right to restrict processing to the extent that:
- the person contests the accuracy of the data, for a period that allows us to verify the correctness of the data;
- the processing is illegal and the data subject objects to the deletion of personal data, requesting instead the restriction of their use;
- the operator no longer needs the personal data for the purpose of processing, but the data subject requests them for establishing, exercising or defending a right in court; or
- the data subject has objected to the processing (other than that of direct marketing), for the time interval in which it is verified whether the legitimate rights of the operator prevail over those of the data subject.
The right to data portability
The right to receive personal data in a structured way, commonly used and in an easy-to-read format, as well as the right for this data to be transmitted by the website owner to another data operator, to the extent that the conditions provided for by law are met.
Right to object
Regarding the processing activities, the right to opposition can be exercised by submitting a request as indicated below:
- at any time, for reasons related to the particular situation in which the data subject is, that the data concerning him/her are not processed on the basis of the legitimate interest of the website owner or on the basis of the public interest, except in cases where the website owner can demonstrate that he has legitimate and compelling reasons that justify the processing and that prevail over the interests, rights and freedoms of the data subjects or that the purpose is to establish, exercise or defend a right in court;
- at any time, free of charge and without any justification, that the data concerning it is not processed for direct marketing purposes.
The right not to be subject to an automated individual decision
The right not to be the subject of a decision taken solely on the basis of automated processing activities, including profiling, which produce legal effects concerning the data subject or similarly affect him to a significant extent.
The right to file a complaint
The right to address the National Supervisory Authority for the Processing of Personal Data or the competent courts, to the extent you consider necessary.
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For any additional questions about how personal data is processed and to exercise your rights mentioned above, please contact the e-mail address:contact@petricatractariauto.ro.